Incident.io is an incident management platform designed to help teams respond to, resolve, and learn from incidents. It integrates with Slack and other tools to streamline communication and collaboration during critical events.
Trelica's integration with incident.io simplifies user management by automating the creation and deactivation of users based on their activity in Slack channels or web dashboard sign-ins. This integration ensures that user data in incident.io remains up to date with changes in Slack, streamlining user lifecycle management and improving security by promptly deactivating users when needed.
Key Features
- Users: Syncs user data, including account status, type, and IDs, to keep user profiles accurate and consistent across both Slack and incident.io.
Key Benefits
- Automatic User Creation: Users are automatically created in incident.io when they join Slack channels or sign in to the web dashboard using Slack or SAML, streamlining user onboarding and reducing manual intervention.
- Efficient Deactivation: When a user is deactivated in Slack, the integration ensures that their account is also automatically deactivated in incident.io, ensuring accurate user access and improving security.
- Seamless Integration: By syncing user data between Slack and incident.io, the integration eliminates the need for manual updates, improving workflow efficiency and ensuring data accuracy.
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